1.- OBJECT AND SCOPE OF APPLICATION

1.1.- The present general Conditions of purchase (hereinafter, the “TERMS”) are designed to regulate the legal relationship arising from online purchase of products or services through the Website https://espacioexploraterra.org/ (hereinafter, the “WEBSITE”) and may be purchased by any user that you comply with the terms set forth in these terms and CONDITIONS.

1.2.- these CONDITIONS will have a validity period of indefinite and will apply to all purchases made through the WEBSITE.

1.3.- The person who has made a purchase, or purchase a service through the WEBSITE (hereinafter, the “CLIENT”), shall be bound by the provisions of these TERMS, you should not place orders if you do not agree with any of its terms. Also, apply to the online purchase of products or services through the WEB SITE to the provisions of the legal Notice and privacy Policy that are posted on the same.

1.4.- The online purchase of goods and contracting of the services offered through this WEBSITE is available both to individuals of legal age who meet the condition of consumers or users, such as for natural persons acting for themselves or on behalf of a legal person with a purpose related to his business or professional activity. By agreeing to these TERMS during the purchase process, the CUSTOMER declares and guarantees that it meets such requirements. During the checkout process, we will ask the CUSTOMER to indicate if you order as a consumer, for personal or non-professional, or a purpose related to his business or professional activity.

The use of this Web Site to place orders is limited only to natural or legal persons who, in accordance with the applicable law, have or acquire the status of consumers or users in accordance with art. 3 of the General Law for Defense of Consumers and Users; hereinafter, LGDCU. If you purchase as a professional will not apply to the LGDCU, only what is indicated in the art. 27 of the LSSICE

1.5.- The CLIENT is solely responsible for the truthfulness of all the data that you provide through the online forms on the WEBSITE.

1.6.- Orders through this WEB SITE will only be able to be in Spanish and English, taking into account that in case of disagreement will prevail writing in Spanish.

2.- IDENTIFICATION OF THE PROVIDER OF SERVICES OF THE INFORMATION SOCIETY AND SELLER OF THE PRODUCTS

2.1.- The owner of the WEBSITE that provides the service of online sale of products is Fundación Nao Victoria (hereinafter, COMPANY or us), with CIF: G91612507., the address and contact details are the following:

• Postal address: Paseo Alcalde Marqués de Contadero, edif. 1 41001 Sevilla.
• Electronic address:

info@espacioexploraterra.org,
eventos@fundacionnaovictoria.org
reservas@espacioexploraterra.org
colegios@espacioexploraterra.org

tickets@fundacionnaovictoria.org

• Phone: +34 954 470 891

2.2.- COMPANY reserves the right to modify these TERMS at any time, without this may affect purchases made through the WEBSITE prior to the modification. It is the responsibility of the CUSTOMER to review the current version of the TERMS before placing an order.

2.3.- We reserve the right to refuse and/or withdraw access to this WEBSITE, at any time and without notice to those users who violate these TERMS.

 

3.- DESCRIPTION OF THE PRODUCTS, GEOGRAPHICAL SCOPE AND AVAILABILITY

3.1.- services offered for sale on this WEB SITE are those included in each moment menu of the same, according to the description available in their main features, which includes

Events (Lectures / Talks / Receptions / Workshops / VIP Events / Workshop / Concert / product Sampling / Media picture / Social Gatherings / Meetings / Gala Dinners), visits school, for individuals and groups with the possibility to buy tickets online, and a link to the online shop of Nao Victoria is governed by the terms and conditions of that web link.

3.2.- The purchase of tickets is limited to Space Exploraterra and exhibitions that every moment is defined in the web and to the schedules defined in the web. There is no geographical limitation for purchase, and can be purchased from anywhere in the world.

3.3.- All ticket orders are subject to the availability of the same until the completion of the haircuts and turns established. If you do not have tickets available, whatever the reason, it is displayed on the WEB SITE, the indication “out of stock”, “not available” or similar. On the contrary, if the WEB SITE does not inform you of the lack of availability of inputs, in spite of being out of stock, we will contact the CLIENT to inform you of this circumstance in order to provide you with the ability to change dates or cancellation of the order, with a refund of the amount you would have paid.

3.4.- We reserve the right to remove any entry on this WEB SITE at any time, as well as to modify and update our catalog.

 

4.- PURCHASE PROCEDURE

4.1.-To be able to buy in the section “ENTRIES”: When you click on the button “get TICKETS” will open a new page where you can buy tickets for visits to exhibitions that every moment has the Fundación Nao Victoria.

4.2.-If you buy tickets to visit the exhibition available, you must click on the button “BUY” and a new page will open that has a brief explanation of the exposure, the times and dates, as well as the different types of the prices that we offer to the visitors.

4.3.-Choose the date that you want to visit the exhibition and the schedule that best fits your visit and press “SELECT”.

4.4.-Then, you have to choose between the rates that we offer related to the number of children (between 5 and 14 years) Adults (from 14 years) or a Family (2 adults and up to 3 children under 14 years of age) Rates special born or resident in Seville, Over 65 years of age or groups of more than 20 persons, or other options that every moment is offering. Note that the condition of born, resident in Seville or more than 65 years should be accredited with the display of identity card or equivalent

4.5.-When making your choice will reflect the total price of your purchase and the next step will be to press the button “ADD TO CART”.

4.6.-At this time will display on the screen a summary of your purchase, you will be able to delete, by clicking on “DELETE” or if you press the “CONTINUE SHOPPING” you will keep in the bag the current purchase and you can enlarge it by starting the process of buying new. The system also allows you to print the offer

4.7.-At any time, may modify the Purchase if you made a mistake, or if you want to edit it by clicking on “EDIT YOUR CART”.

4.8.-If everything is correct you must click on the button “BUY NOW” and the system will prompt you to log in with your user account, if you are a registered user, and to do so you must “CREATE A NEW ACCOUNT”. It also offers you the possibility to buy as guest, without registration.  once pressed, you should complete the form, selecting e-mail and password access, and filling in the requested details to complete the registration process.

4.9.-Also tells you if you want to include the name of the beneficiary of the input in those cases where you purchase more than one, including first and last name of the person receiving the input, but this option is voluntary, if you do not want to include it click “Save and continue”.

4.10.-Then, you must click “SAVE AND CONTINUE” AND “CONTINUES”.

4.11.-The method of delivery of entries is the default mail and immediately.

4.12.-We will show the summary of the purchase of entries with all of your information.

4.13.-At the end of the document you will be asked to read and accept the terms of engagement and privacy policy.

4.14.-The system will prompt then press “MAKE PAYMENT” where you must enter the method of payment chosen from among those available, the payment platform that is external to us, where you should follow the indications to include your credit card number, expiration or LCC to make the payment with the processes of checking and verification that the platform Redsys available in each moment. We recommend that you have your mobile handy if your organization uses two-factor authentication for online shopping to receive the SMS verification, which will conclude its purchase.

4.15.-Once you have completed the payment, the system will inform you about the confirmation of the order placed.

4.16.- The User who made a purchase and want an invoice, you must request it by e-mail to the address tickets@fundacionnaovictoria.org. Indicating if you wish to receive in paper form or in electronic form in PDF format. This service will not entail any additional cost to the User.

5.- DELIVERY

5.1.- Such as is described in the process of purchase and delivery of tickets will be in your email once you have completed the purchase process.

5.2.- In the purchase of tickets, you will receive them immediately in your e-mail address as an attachment to the mail, which we will refer you to the end of your purchase. When you come to visit, you will be able to submit their entries in print or in digital format.

 

6.- TRANSFER OF RISK AND PROPERTY OF THE GOODS

6.1.- The risks associated entries will be charged to the CUSTOMER from the moment of its delivery, or, not to be possible due to causes attributable to the CUSTOMER, from the moment of the disposal of the same on the basis of the means of delivery as agreed.

6.2.- The CLIENT will acquire ownership of the entries when we receive full payment of all amounts due in connection therewith, including the cost of commissions for her online management, (0,75 €) or at the time of the delivery, if it take place at a later time.

7.- PRICE AND PAYMENT

7.1.- Except in the case of manifest error, the prices applicable to each type of entry are those listed on the WEBSITE on the date of the order, including the current VAT applicable at all times.  although we endeavour To ensure that all prices on the Website are accurate, errors may occur. If we found an error in the price of any of the input types that have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price, or cancelling. If we are unable to contact you, the order will be canceled and we will refund you the entire amount had been paid.

7.2.- expenses for commission on the purchase of tickets online that are applicable are displayed on the WEBSITE during the purchase process, together below the marked price in rate for each type of input. These expenses may vary regularly in function of the rates applied.

7.3.- We reserve the right to change the prices of the inputs, but the changes will not affect orders in respect of which we have sent an ORDER CONFIRMATION.

7.4.- The CUSTOMER can make the payment via any of the methods enabled on the web site at any time, currently:

• credit or debit Card Visa or MasterCard

7.5.- To enter the data of a credit or debit card, the CUSTOMER must be the rightful owner and have the right to use it. The CUSTOMER is responsible for the entirety of the data provided for the purpose of purchasing goods are correct.

7.6.- The WEBSITE uses the communication protocol secure https and has a valid security certificate, ensuring the secure transmission of the information through the encryption of the same. COMPANY will not have the financial data of the CUSTOMER. 

 

8.- RIGHT OF WITHDRAWAL AND REFUNDS

8.1.- In accordance with the regulations in force, it is not necessary the right of withdrawal in the following cases:

103. Services related to leisure activities, if the contracts provide for a date or period of implementation specific (tickets for visits to exhibitions) as established in article 103.L LGCU

therefore, once purchased tickets refunds will not be given, except in the cases in which it is not possible, the provision of the service visit to the ship by force majeure beyond the control of the user, in which case the options will be described below:

• If the visit to the ship should be cancelled the organization will be notified in advance and we will make the refund using the same means of payment the user used to make the purchase in a maximum of 10-15 days.

• If the visit to the ship should be postponed the organization will tell you as soon as possible the new dates so that the user can either modify the day of your visit or request the refund of the amount of their tickets with a maximum of 14 days for returns. After this period, if you have not requested the return, will not be entitled to request the same. The term for changes in these cases is the one that corresponds to the maximum stay of the ship in the port, which will be duly informed.

8.2 Change of products (commercial guarantee) CHANGES

The changes in the entries for visits to the exhibitions can only be given in the cases and to the conditions specified in section 8.1 of these conditions

9.- CLAIMS MANAGEMENT

9.1.- The CLIENT can then send us your complaints or claims through our e-mail address tickets@fundacionnaovictoria.org we will Endeavor to respond to such complaints or claims as quickly as possible.

9.2.- Also, we inform the CUSTOMER that meets the condition of a consumer or user, in accordance with the Regulation (EU) no. 524/2013 of the European Parliament and of the Council, have the right to request an extrajudicial resolution of disputes in the field of consumption, being able to access that method via the website: online dispute Resolution EU  

 

10.- PROTECTION OF PERSONAL DATA

COMPANY, as data controller, will process the data provided by the CLIENT during the process of online purchase of products with the aim of carrying out the administrative and economic management of such acquisition, including the billing, collection, and operations related to its execution, as well as for the management of the customer account. You can find more information about the processing of personal data in our privacy policy.

 

11.- APPLICABLE LAW AND JURISDICTION

11.1.- The relationship between the FIRM and the CLIENT arising from the ordering through this WEB SITE shall be governed by Spanish legislation.  

11.2.- The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the Courts and tribunals of the domicile of the CLIENT, provided that the same is acting as a consumer or user. Otherwise, the submission will be to the Courts and Tribunals of the city of Seville.

In addition, consumers will be able to submit their claims through the platform for online dispute resolution established by Regulation (EU) 524/2013, available at the following link:  online dispute Resolution EU .

12.-RULES OF ACCESS TO THE EXHIBITIONS AND BOAT NAO 500 VICTORY

• The organization does not guarantee the authenticity of the entry if it has not been acquired in our website with your respective confirmation code and QR code.
• Do not restore the input in case of loss, deterioration, theft or destruction.
• The entry may be submitted in paper format or digital
• tickets purchased with a discount or special rate will have to justify this right by means of a document proving in access to the boat. In case of not presenting the supporting information will not be valid and will be charged the difference to the actual rate.
• The admission is subject to the availability of a complete entry and in good condition. The holder of the ticket will lose their rights to leave the premises. The organization is empowered to allow access to the enclosure once you have begun the visit.
• The access to and the responsibility of minors in the boat rests on the legal guardian or parent.
• Visitors under the age of 18 years are not allowed to access the boat without the accompaniment of an adult.
• It allows you to make pictures and videos in the interior of the boat.
• The animals are well-received on board as long as they are in the arms of their owners.

Last update: 25/10/2024.