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Terms and Conditions of Purchase

1. OBJECT AND SCOPE OF APPLICATION

1.1.- These General Terms and Conditions of Purchase (hereinafter, the “TERMS”) are intended to regulate the legal relationship arising from the online purchase of products or services through the Websitehttps://espacioexploraterra.org/(hereinafter, the “WEBSITE”), and may be acquired by any user who complies with the terms established in these CONDITIONS.

1.2.- These TERMS AND CONDITIONS will have an indefinite period of validity and will apply to all purchases made through the WEBSITE.

1.3.- The person who makes a purchase or acquires a service through the WEBSITE (hereinafter, the “CUSTOMER”) will be bound by these TERMS AND CONDITIONS, and should not place orders if they do not agree with any of its terms. Likewise, the provisions of the [relevant document/section/etc.] will apply to the online purchase of products or services through the WEBSITE. Notice#atfp_close_translate_span# legal and in the Privacy Policy that are published therein.

1.4.- Online purchases of products and services offered through this WEBSITE are available to individuals of legal age who qualify as consumers or users, as well as to individuals acting on their own behalf or on behalf of legal entities for purposes related to their business or professional activity. By accepting these TERMS AND CONDITIONS during the purchase process, the CUSTOMER declares and warrants that they meet these requirements. During the purchase process, the CUSTOMER will be asked to indicate whether they are placing the order as a consumer, for personal or non-professional purposes, or for purposes related to their business or professional activity.

Use of this Website to place orders is limited solely to individuals or legal entities who, in accordance with applicable law, have or acquire the status of consumers or users as defined in Article 3 of the General Law for the Defense of Consumers and Users (LGDCU). If you are purchasing as a professional, the LGDCU will not apply; only the provisions of Article 27 of the LSSICE will apply.

1.5.- The CLIENT is solely responsible for the veracity of all data provided through the online forms of the WEBSITE.

1.6Orders through this WEBSITE can only be made in Spanish and English, bearing in mind that in case of discrepancy the Spanish version will prevail.

2.- IDENTIFICATION OF THE INFORMATION SOCIETY SERVICE PROVIDER AND SELLER OF THE PRODUCTS

2.1.- The owner of the WEBSITE that provides the online sales service for products is Fundación Nao Victoria (hereinafter, COMPANY or we), with Tax Identification Number (CIF): G91612507, whose address and contact details are as follows:

  • Postal address: Paseo Alcalde Marqués de Contadero, building 1 41001 Seville.
  • Email address:

info@espacioexploraterra.org,
events@fundacionnaovictoria.org
reservations@espacioexploraterra.org
colegios@espacioexploraterra.org

tickets@fundacionnaovictoria.org

  • Telephone: +34 954 470 891

2.2.- The COMPANY reserves the right to modify these TERMS AND CONDITIONS at any time, without affecting purchases made through the WEBSITE prior to the modification. It is the CUSTOMER’S responsibility to review the current version of the TERMS AND CONDITIONS before placing an order.

23.- We reserve the right to deny and/or withdraw access to this WEBSITE, at any time and without prior notice, to those users who violate these CONDITIONS.

 

3.- PRODUCT DESCRIPTION, GEOGRAPHIC SCOPE AND AVAILABILITY

3.1.- The services offered for sale on this WEBSITE are those included in the menu at any given time, according to the available description of their main features, which include

Events (Conferences / Talks / Receptions / Workshops / VIP Events / Workshops / Concerts / Product Sampling / Image Support / Social Gatherings / Meetings / Gala Dinners), visits school groups, individuals and groups with the possibility of buying tickets online and a link to the Nao Victoria online store which will be governed by the terms and conditions of that linked website.

3.2.- Ticket purchases are limited to Espacio Exploraterra and the exhibitions and opening hours specified on the website. There are no geographical restrictions on ticket purchases; tickets can be bought from anywhere in the world.

3.3.- All ticket orders are subject to availability until all venues and time slots are filled. If tickets are unavailable for any reason, the WEBSITE will display “out of stock,” “unavailable,” or similar. If, however, the WEBSITE does not indicate that tickets are unavailable, despite being out of stock, we will contact the CUSTOMER to inform them of this situation and offer the option to change dates or cancel the order with a full refund.

3.4.- We reserve the right to remove any entry from this WEBSITE at any time, as well as to modify and update our catalog.

 

4. PURCHASE PROCEDURE

4.1.-To be able to buy in the “TICKETS” section: Clicking on the “TICKETS” button will open a new page where you can buy tickets for visits to the exhibitions that the Nao Victoria Foundation has available at any given time.

4.2.-If you wish to purchase tickets to visit the available exhibitions, you must click on the “BUY” button and a new page will open with a brief explanation of the exhibition, the opening times and dates, as well as the different types of prices we offer to visitors.

4.3.-Choose the date you wish to visit the exhibition and the time that best suits your visit and press “SELECT”.

4.4.-Next, you must choose from the rates we offer, selecting the one corresponding to the number of children (between 5 and 14 years old), adults (14 years and older), or family (2 adults and up to 3 children under 14 years old). Special rates are also available for those born or residing in Seville, seniors over 65, groups of more than 20 people, and other options that may be offered at any given time. Please note that proof of being born or residing in Seville, or being over 65, must be provided by showing your ID card or equivalent.

4.5-When you make your selection, the total price of your purchase will be displayed and the next step will be to press the “ADD TO CART” button.

4.6At this point, a summary of your purchase will appear on the screen. You can delete it by clicking “DELETE,” or if you click “CONTINUE SHOPPING,” your current purchase will remain in your cart, and you can add items by starting the checkout process again. The system also allows you to print the offer.

4.7– You can modify your purchase at any time if you have made a mistake or if you want to change it, by clicking on “EDIT YOUR CART”.

4.8If everything is correct, click the “BUY NOW” button. The system will then ask you to log in with your user account if you are a registered user; otherwise, you will need to “CREATE A NEW ACCOUNT.” You also have the option to purchase as a guest, without registering. Once you click the button, you will need to fill out the form, choosing your email address and password, and completing the requested information to finalize the registration process.

4.9– You are also asked if you want to include the name of the ticket recipient in cases where you buy more than one ticket, including the name and surname of the ticket recipient, but this option is voluntary; if you do not want to include it, press “Save and continue”.

4.10-Next, you must press “SAVE AND CONTINUE” and “CONTINUE”.

4.11-The default method of ticket delivery is electronic and immediate.

4.12-We will show you the ticket purchase summary again with all your information.

4.13-At the end of the document you will be asked to read and accept the terms and conditions of service and privacy policy.

4.14The system will then prompt you to click “MAKE PAYMENT,” where you will need to enter your chosen payment method from the available options. Since the payment platform is external to us, you will need to follow the instructions to enter your credit card number, expiration date, or CVV code to complete the payment. This will involve the verification processes implemented by the Redsys platform. We recommend having your mobile phone handy if your bank uses two-factor authentication for online purchases to receive the verification SMS, which will finalize your purchase.

4.15-Once the payment is completed, the system will inform you about the confirmation of the order placed.

4.16– Users who make a purchase and require an invoice must request it by email to the following address tickets@fundacionnaovictoria.org. Please indicate whether you wish to receive it in paper format or electronically in PDF format. This service will not incur any additional cost for the User.

5. DELIVERY

5.1.- As described in the purchase process, the tickets will be delivered to your email address once the purchase process is completed.

5.2.- Upon purchasing tickets, you will receive them immediately at your email address as an attachment to the email we send you after completing your purchase. When you arrive for the tour, you can present your tickets either printed or in digital format.

 

6. TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS

6.1.- The risks associated with the tickets will be borne by the CLIENT from the moment of delivery or, if this is not possible due to causes attributable to the CLIENT, from the moment of making them available to the CLIENT based on the agreed delivery method.

6.2.- The CLIENT will acquire ownership of the tickets when we receive full payment of all amounts due in relation to them, including online management fees (€0.75) or at the time of delivery if this takes place at a later time.

7. PRICE AND PAYMENT

7.1.- Except in cases of obvious error, the prices applicable to each ticket type are those indicated on the WEBSITE on the date of the order, including the applicable VAT at that time. Although we strive to ensure that all prices displayed on the Website are correct, errors may occur. If we discover an error in the price of any of the ticket types you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and you will be fully refunded for any amounts paid.

7.2.- Any applicable online ticket purchase fees will be displayed on the WEBSITE during the purchase process, below the listed price for each ticket type. These fees may vary depending on the applicable rates.

7.3.- We reserve the right to change ticket prices, but any changes will not affect orders for which we have already sent an ORDER CONFIRMATION.

7.4.- The CLIENT may make the payment using any of the methods enabled on the website at any given time, currently:

  • Visa or MasterCard credit or debit card

7.5.- To enter credit or debit card details, the CUSTOMER must be the legitimate cardholder and have the right to use it. The CUSTOMER is responsible for ensuring that all data provided for the purpose of purchasing products is correct.

7.6.- The WEBSITE uses the secure https communication protocol and has a valid security certificate, guaranteeing the secure transmission of information through encryption. The COMPANY will not have access to the CLIENT’S financial data.. 

 

8.- RIGHT OF WITHDRAWAL AND RETURNS

8.1.- In accordance with current regulations, the right of withdrawal does not apply in the following cases:

  1. Services related to leisure activities, if the contracts provide for a specific date or period of execution (tickets for visits to exhibitions) in accordance with the provisions of Article 103.L LGCU

Therefore, once tickets have been purchased, no refunds will be issued, except in cases where it is not possible to provide the ship visit service due to force majeure beyond the user’s control, in which case the options will be as described below:

  • If the visit to the ship must be cancelled The organization will notify you in advance and will refund the amount using the same payment method you used to make the purchase within a maximum of 10-15 days.
  • If the visit to the ship must be postponedThe organization will inform you of the new dates as soon as possible so that you can either change the day of your visit or request a refund for your tickets, with a maximum period of 14 days for refunds. After this period, if you have not requested a refund, you will not be entitled to one. The deadline for changes in these cases is the maximum stay of the ship in port, which will be duly communicated.

8.2 Product Exchange (Commercial Guarantee) EXCHANGES

Changes to tickets for visits to exhibitions may only be made in the cases and under the conditions indicated in section 8.1 of these conditions

9.- CLAIMS MANAGEMENT

9.1.- The CUSTOMER can send us their complaints or claims through our email address tickets@fundacionnaovictoria.org We will endeavor to respond to such complaints or claims as quickly as possible.

9.2.- We also inform the CLIENT who meets the condition of being a consumer or user that, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, they have the right to request an out-of-court settlement of consumer disputes, and can access this method through the website: EU online dispute resolution  

 

10.- PROTECTION OF PERSONAL DATA

The COMPANY, as the data controller, will process the data provided by the CUSTOMER during the online purchase process for the purpose of managing the administrative and financial aspects of said purchase, including invoicing, collection, and operations related to its execution, as well as for managing the customer account. You can find more information about the processing of personal data in our privacy policy.

 

11.- APPLICABLE LAW AND JURISDICTION

11.1.- The relationship between the COMPANY and the CLIENT arising from the placing of orders through this WEBSITE will be governed by Spanish law.  

11.2.- The parties agree to submit, at their option, to the jurisdiction of the competent Courts and Tribunals of the CLIENT’s domicile for the resolution of any disputes, waiving any other jurisdiction, provided that the CLIENT is acting as a consumer or user. Otherwise, the parties agree to submit to the jurisdiction of the Courts and Tribunals of the city of Seville.

Consumers may also submit their complaints through the online dispute resolution platform created by Regulation (EU) 524/2013, available at the following link:  EU online dispute resolution .

12.-RULES OF ACCESS TO THE EXHIBITIONS AND THE NAO VICTORIA 500 VESSEL

  • The organization does not guarantee the authenticity of the ticket if it has not been purchased on our website with its respective confirmation code and QR code.
  • The ticket will not be replaced in case of loss, damage, theft or destruction.
  • The entry can be submitted in paper or digital format
  • Tickets purchased at a discount or special rate must be accompanied by supporting documentation upon boarding. Failure to present such documentation will invalidate the ticket, and the difference between the discount and the regular price will be charged.
  • Admission is subject to having a valid and complete ticket. Ticket holders will forfeit their rights upon leaving the premises. The organizers reserve the right to deny entry once the visit has begun.
  • Access and responsibility for minors on the ship falls to the legal guardian or parents.
  • Visitors under 18 years of age will not be allowed on board the ship without being accompanied by an adult.
  • Taking photos and videos inside the ship is permitted.
  • Animals are welcome on board as long as they are carried by their owners.

Last update: 25/10/2024.